To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. With our advanced meter reading system, we now have the capability of running an analysis on the water meter at your address to determine when and how much water was used within a specified time period. Please call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Please call our office and report low pressure for your area. We will send a water distribution serviceman out promptly to determine the possible issue.
Why is my water discolored?
Discoloration is usually rust from aging pipes. It is not harmful, but it is aesthetically unpleasant. Home plumbing can cause discoloration of the water, especially if discoloration continues for a period of time.
Discoloration may also be caused by disturbances in the water system. If our water crew has recently been working in your area or shut off service, when water is restored you may notice a reddish, rusty tinge. If this occurs, let the water run for a minute and the discoloration should pass.
If your water comes out cloudy, the discoloration may be caused by microscopic air bubbles trapped by cold temperature. Let the water stand for a minute or so and should clear up on its own.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.